Artificial Intelligence in the Work of IT Industry Leaders: Team Stress Management

StatusVoR
Dublin Core metadata
Alternative title
Authors
Zajko, Hanna
Makowska-Tłomak, Ewa
Monograph
Proceedings of 11th International Congress on Information and Communication Technology. ICICT 2026, London, Volume 10
Monograph (alternative title)
Editor
Yang, Xin-She
Sherratt, R. Simon
Dey, Nilanjan
Joshi, Amit
Date
2026-10-19
Place of publication
Publisher
Springer
Journal title
Lecture Notes in Networks and Systems
Proceedings of 11th International Congress on Information and Communication Technology
Volume
10
Pages
408-418
DOI
ISSN
2367-3370
2367-3389
ISBN
9783032360359
eISBN
9783032360366
Series
Lecture Notes in Networks and Systems
Series number
ISSN of series
2367-3370
Weblink
https://link.springer.com/chapter/10.1007/978-3-032-36036-6_35
Access date
2026-11-05
Remarks
Abstract PL
Abstract EN
This paper examines how IT leaders can use intelligent systems in their work, with particular attention to how these systems can support stress management in their teams. In the context of dynamic digital transformation of ICT in organizational structures, understanding leaders’ needs and the potential role of solutions based on Artificial Intelligence (AI) has become increasingly important. The main objective of the pilot study was to examine the potential use of AI-driven chatbots as supportive intelligent systems for leaders in managing team-related stress and to identify leaders’ expectations regarding AI-supported leadership. Additionally, the study identifies perceived barriers associated with the use of ICT and AI in the workplace. A quantitative pilot study involved 118 participants, including 89 people in leadership roles. The survey included the Digital Transformation Stress Scale (DTSS) and the translated version of the Unified Theory of Acceptance and Use of Technology (UTAUT). The study results showed that leaders with positive views of AI expressed lower levels of digital transformation stress (DTS) than those with negative attitudes. Additionally, IT leaders were more open to adopting AI-based solutions compared to leaders from other business sectors. Based on leaders’ opinions from the questionnaire, a functional prototype of an AI-powered chatbot was developed. This prototype uses Retrieval-Augmented Generation (RAG) to provide stress-related information and educational support designed for the needs of IT leaders.
Abstract other
Keywords PL
Keywords EN
Artificial intelligence
ICT industry
Leadership
Digital transformation stress
Leader-employee relationship
Workplace stress
Human-Technology interaction
RAG systems
Keywords other
Conference edition name
11th International Congress on Information and Communication Technology
Conference place
Londyn
Start date
2026-02-24
Finish date
2026-02-27
Sustainable Development Goals
SDG 5. Gender Equality ,
SDG 9. Industry, innovation and infrastructure
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Place of exhibition (institution)
Exhibition curator
Organisational Unit
Wydział Projektowania w Warszawie
URI
https://share.swps.edu.pl/handle/swps/2732
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closedaccess
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Acquisition Date20.10.2022
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Acquisition Date20.10.2022