Physician-patient agreement on physicians’ communication skills and visit satisfaction in dermatology clinics: a one-with-many design

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cris.lastimport.scopus2025-04-03T03:13:19Z
dc.abstract.enIntroduction: There is limited research on physician–patient communication skills that covers both sides of the relationship. The aim of this study was to explore two indicators of effective physician-patient communication: the agreement of physicians’ and patients’ perspectives of physicians’ communication skills in outpatient visits to dermatology clinics and the relationship of these perceptions of the consultation with their visit satisfaction. Material and methods: Dermatologists (n = 8) and their patients (n = 122) completed post-consultation dyadic measures of the content (what the physician communicates) and process (how the physician communicates) of the communication and satisfaction with a single office visit. Multilevel modelling was used to investigate the patient and doctor variance components at both the dyad and the doctor levels. Results: The patients rated the communication content skills higher than the physicians did; however, the doctors rated themselves as better skilled at the process of communication. There was disagreement between the physicians’ and the patients’ ratings of the both physicians’ content and process skills. In contrast, there was a high level of consensus amongst patients of the same doctor about the content and process of the doctor’s communication skills, while the physicians did not perceive themselves as consistent in communication between one patient and another. However, both the physicians and the patients who reported uniquely the highest physicians’ communication skills had higher visit satisfaction. Moreover, the patients who perceived their physicians as having good communication process skills on average had higher visit satisfaction. Conclusions: Although the perspectives of the same visit differed, self-rated behaviour affected satisfaction with visit.
dc.affiliationWydział Psychologii w Warszawie
dc.affiliationInstytut Psychologii
dc.contributor.authorKwissa-Gajewska, Zuzanna
dc.contributor.authorKroemeke, Aleksandra
dc.date.access2021-11-10
dc.date.accessioned2023-10-02T11:01:09Z
dc.date.available2023-10-02T11:01:09Z
dc.date.created2021-09-17
dc.date.issued2021-11-10
dc.description.abstract<jats:sec><jats:title>Introduction</jats:title><jats:p>There is limited research on physician–patient communication skills that covers both sides of the relationship. The aim of this study was to explore two indicators of effective physician-patient communication: the agreement of physicians’ and patients’ perspectives of physicians’ communication skills in outpatient visits to dermatology clinics and the relationship of these perceptions of the consultation with their visit satisfaction.</jats:p></jats:sec><jats:sec><jats:title>Material and methods</jats:title><jats:p>Dermatologists (n = 8) and their patients (n = 122) completed post-consultation dyadic measures of the content (what the physician communicates) and process (how the physician communicates) of the communication and satisfaction with a single office visit. Multilevel modelling was used to investigate the patient and doctor variance components at both the dyad and the doctor levels.</jats:p></jats:sec><jats:sec><jats:title>Results</jats:title><jats:p>The patients rated the communication content skills higher than the physicians did; however, the doctors rated themselves as better skilled at the process of communication. There was disagreement between the physicians’ and the patients’ ratings of the both physicians’ content and process skills. In contrast, there was a high level of consensus amongst patients of the same doctor about the content and process of the doctor’s communication skills, while the physicians did not perceive themselves as consistent in communication between one patient and another. However, both the physicians and the patients who reported uniquely the highest physicians’ communication skills had higher visit satisfaction. Moreover, the patients who perceived their physicians as having good communication process skills on average had higher visit satisfaction.</jats:p></jats:sec><jats:sec><jats:title>Conclusions</jats:title><jats:p>Although the perspectives of the same visit differed, self-rated behaviour affected satisfaction with visit.</jats:p></jats:sec>
dc.description.accesstimeat_publication
dc.description.grantnumberWP/2015/A/17
dc.description.issue1
dc.description.physical68-81
dc.description.versionfinal_published
dc.description.volume10
dc.identifier.doi10.5114/hpr.2021.110574
dc.identifier.eissn2353-5571
dc.identifier.issn2353-4184
dc.identifier.urihttps://share.swps.edu.pl/handle/swps/51
dc.identifier.weblinkhttps://hpr.termedia.pl/Physician-patient-agreement-on-physicians-r-ncommunication-skills-and-visit-satisfaction,142351,0,2.html
dc.languageen
dc.pbn.affiliationpsychologia
dc.rightsCC-BY-NC-SA
dc.rights.questionYes_rights
dc.share.articleOPEN_JOURNAL
dc.subject.enphysician communication skills
dc.subject.enphysician communication skillsphysician–patient agreement
dc.subject.enone-with-many design
dc.subject.envisit satisfaction
dc.subject.enphysician-patient agreement
dc.swps.sciencecloudnosend
dc.titlePhysician-patient agreement on physicians’ communication skills and visit satisfaction in dermatology clinics: a one-with-many design
dc.title.journalHealth Psychology Report
dc.typeJournalArticle
dspace.entity.typeArticle