Public sector and technologies. Communication, information, and daily practices 1

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dc.abstract.enThis chapter looks at the use of ICTs in migration management, specifically how states use these technologies to communicate with and provide services to migrants, particularly Ukrainian forced migrants. It investigates the function of ICTs in disseminating information and facilitating access to public services as a migration-management tool. It examines both governmental policies and how migrants use available resources. Using a wide range of academic literature, migrants' interviews, focus groups with migrants, Local Advisory Boards (LAB) meetings, and expert interviews, this chapter provides a comprehensive descriptive study of current trends in the deployment of technologies during various stages of migration. These stages include border crossing and entry, asylum application procedures, and the processing of residence permits. The accessibility of digital space has facilitated the rapid establishment of communication channels and services for migrants. Analyses of official websites, platforms, and applications show that Central and Eastern European (CEE) governments use Internet-based tools to engage with migrants and provide public services. However, the degree to which these tools provide up-to-date information in migrants' languages differs. The solutions adopted by Poland, Czechia, Slovakia, and Hungary are briefly described, and the use of Polish digital id diia.pl as an entry point for providing digital public services is examined. This innovation offers valuable lessons that are unprecedented in Poland and the region.
dc.affiliationInstytut Nauk Społecznych
dc.affiliationWydział Nauk Społecznych w Warszawie
dc.contributor.authorBielewska, Agnieszka
dc.contributor.authorNaranovich, Ksenia
dc.contributor.authorLyubashenko, Igor
dc.contributor.editorŚlęzak-Belowska, Ewa
dc.contributor.editorJelinkova, Marie
dc.contributor.editorBielewska, Agnieszka
dc.contributor.editorAmit, Karin
dc.date.access2025-11-17
dc.date.accessioned2025-11-17T11:15:46Z
dc.date.available2025-11-17T11:15:46Z
dc.date.created2025
dc.date.issued2025-08-12
dc.description.accesstimeat_publication
dc.description.grantnumber2022/45/B/HS5/00933
dc.description.granttitleConsistency or space for experimentation? Analysis of Poland's policy response o the migration crisis caused by the escalation of Russian aggression against Ukraine
dc.description.physical69-90
dc.description.sdgPeaceJusticeAndStrongInstitutions
dc.description.sdgIndustryInnovationAndInfrastructure
dc.description.seriesRoutledge Advances in Regional Economics, Science and Policy
dc.description.versionfinal_published
dc.identifier.doi10.4324/9781003520283-5
dc.identifier.eisbn9781003520283
dc.identifier.isbn9781032858760
dc.identifier.urihttps://share.swps.edu.pl/handle/swps/2005
dc.identifier.weblinkhttps://www.taylorfrancis.com/chapters/edit/10.4324/9781003520283-5/public-sector-technologies-agnieszka-bielewska-ksenia-naranovich-igor-lyubashenko?context=ubx&refId=72027514-f03d-49c6-b312-a96844bcf563
dc.languageen
dc.pbn.affiliationnauki o polityce i administracji
dc.publisher.ministerialRoutledge
dc.relation.bookTechnology and Forced Migration. Ukrainian Migrants in Central and Eastern Europe
dc.relation.languageen
dc.relation.pages182
dc.rightsClosedAccess
dc.rights.explanationLIcencja wydawnictwa nie pozwala na publikację
dc.rights.questionNo_rights
dc.share.monoOTHER
dc.swps.sciencecloudsend
dc.titlePublic sector and technologies. Communication, information, and daily practices 1
dc.title.journalTechnology and Forced Migration
dc.typeMonographyChapter
dspace.entity.typeBook