Warmth and Competence in Human-AI Agent Interactions

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cris.lastimport.scopus2026-02-17T04:10:46Z
dc.abstract.enAs artificial intelligence (AI) technologies increasingly integrate into daily life, understanding how people perceive AI agents in trust-related interactions is critical for fostering effective human-AI collaboration. Drawing on social cognition theory, this research examines the fundamental dimensions of warmth and competence in shaping impressions and trust towards AI agents compared to humans. Across two studies, using trust-related vignettes, we investigated how warmth and competence are attributed to AI agents, human experts, and friends in various social contexts and performance outcomes. The results indicated that although both warmth and competence impact trust judgments, these traits are generally considered less important and are attributed to AI agents to a lesser extent than to humans. Moreover, AI agents were perceived as equally warm and competent, whereas humans were rated higher on both traits—especially on warmth. The findings highlight the nuanced role of social cognitive dimensions in human-AI trust, suggesting that perceptions of AI are contextdependent and affected by implicit biases. This work advances understanding of human-AI social dynamics and underscores the importance of designing AI systems that effectively balance warmth and competence to enhance trust and cooperation.
dc.affiliationWydział Psychologii we Wrocławiu
dc.affiliationInstytut Psychologii
dc.contributor.authorSamson, Katarzyna
dc.contributor.authorZaleśkiewicz, Tomasz
dc.date.access2026-02-20
dc.date.accessioned2026-02-20T11:51:31Z
dc.date.available2026-02-20T11:51:31Z
dc.date.created2025-12-17
dc.date.issued2025-12-22
dc.description.accesstimeafter_publication
dc.description.additionalvorvol. 56, str. 148–160
dc.description.grantnumber2019/35/D/HS6/03113
dc.description.physical148-160
dc.description.sdgIndustryInnovationAndInfrastructure
dc.description.sdgDecentWorkAndEconomicGrowth
dc.description.versionfinal_published
dc.description.volume56
dc.identifier.doi10.24425/ppb.2025.153987
dc.identifier.issn0079-2993
dc.identifier.urihttps://share.swps.edu.pl/handle/swps/2107
dc.languageen
dc.pbn.affiliationpsychologia
dc.rightsCC-BY-NC-ND
dc.rights.explanationPlik będzie mógł być upubliczniony po wydaniu ostatecznej wersji przez czasopismo
dc.rights.questionYes_rights
dc.share.articleOPEN_JOURNAL
dc.subject.ensocial cognition
dc.subject.entrust
dc.subject.encompetence
dc.subject.enwarmth
dc.subject.enartificial intelligence
dc.swps.sciencecloudnosend
dc.titleWarmth and Competence in Human-AI Agent Interactions
dc.title.journalPolish Psychological Bulletin
dc.typeJournalArticle
dspace.entity.typeArticle